#General Support
For account questions, alert problems, or anything else, email[email protected]. Include the email on your account and, if it's about a specific deal, a link to the product page.
Before you write
BrassDrop doesn't sell products. For order, shipping, or return questions, contact the retailer you bought from.
#Billing and Refunds
Cancel or change plans from your account page. For refunds within 30 days of a charge, or anything that looks wrong on your bill, email[email protected] with the subject "Billing".
#Data Issues and Retailers
- Wrong price, stock or spec? UseReport an issue (also at the bottom of every page, and beside a product's offers and specs), which tells us the page it's about. We re-check flagged listings first.
- Retailers who want to be tracked or need a listing corrected: use the subject"Retailer". Placement is never for sale.
#Privacy and Accessibility
Data access and deletion requests are covered in our Privacy Policy. Accessibility barriers are covered in our Accessibility Statement. Both go to [email protected].